WHAT ARE MY PAYMENT OPTIONS ?

For online purchases, we accept Visa,MasterCard via Paypal.

ORDER CONFIRMATIONS

You will receive 2 order confirmations from us; one indicating your order received, while the other will notify you when your order has been shipped.

SHIPPING AND DELIEVERY

STANDARD LOCAL DELIVERY

A flat rate of S$6 applies for all standard local delivery. Well unless your order is over $40 which gets you free local shipping! Your order
will be picked, packed, prepped for delivery and will arrive in approx 2-3 working days.

FREE LOCAL DELIEVERY

You’ve got it! For orders over S$40, shipping’s on us! Your order will be picked, packed, prepped for delivery and will arrive in approx 2-3 working days.

Return & Exchanges

MISSING PARTS

oh shucks! It happens sometimes, but no biggie! Should you find part/parts missing,please email us at info@kci-met.com.sg, together with your proof of purchase within 7 days upon receiving of goods. Without any proof of purchase, we will not be able to process the claim.

All appropriate exchange or credit of eligible items: in original condition.MUST come with your proof of purchase.
We accept the following as proof of purchase: ● Original Receipt ● Order Number

DEFECTIVE / DAMAGED GOODS

We strive to deliver safe and high quality product to you and your family. Should you discover a manufacturer’s defect, or it got damaged in transit, please provide us with images of defected/damaged, together with your proof of purchase, email us ar info@kci-met.com.sg within 7 days upon receiving of goods,Without any proof of purchase, we will not be able to process the claim.

All appropriate exchange or credit of eligible items; in original condition: unused and unwashed, MUST come with your proof of purchase.
We accept the following as proof of purchase: ● Original Receipt ● Order Number